Gioiapura allows the return or replacement, even without any reason, within 30 days after delivery of the product. In the case you want to exchange or return purchased products simply you have to follw the instructions you find in the package.  


The customer has the right to cancel the contract within 30 calendar days from receipt of products.
The client can exercise the right of withdrawal if it meets these conditions:

  • The products have not been used.
    Packages must not show signs of wearabrasions and scratches.
  • The accompanying label must be intact and not separated from object.
  • The product must be accompanied by the guarantee attached.




To make the return you must:

- Log in to our website

- Select "ORDERS" and then "Request return" (next to the order that you decide to return)

- Select the product/s to  want to send us back, and the reason why you want to return it/them

- Choose how you want to ship your item back, and then the refund: Store Credit to spend on your next purchase or  refund on your payment method.

Now you can apply the return label outside the package.

The cost of the return is minimum 20€.

- Go to: and select your country

- click on the bottom left: “Call Customer Service”, contact the courier and decide with him the date for the return. He will come to pick up the package when you want.


Customers located outside of the European community

The return shipment is paid by the customer and any customs charges will be deducted from the refund or the value of the coupon.

For more information contact [email protected]


Only for returns from Germany

You can use the return label that you found inside the package, but you still have to complete the return procedure. In this case, if you will use the return label, 10€ will be deducted from your refund (or from your store credit).


We also remember thataccording to D. Decree 206/05 the customer can exercise the right of withdrawal on items manufactured on request or personalized.