ORIGINAL AND GUARANTEED PRODUCTS
GioiaPura guarantees the authenticity of every products in the catalogue and the highest quality of all materials used to manufacture them. In addition, each piece of jewellery is guaranteed concerning the authenticity of the precious stones and the fineness of the precious metal.
Every item is accompanied by a warranty certificate (in physical or digital format) attesting to their authenticity.
All products for sale on GioiaPura are accompanied by a warranty attesting to the authenticity of the product purchased, with all basic features:
- The warranty is void in the event of misuse or tampering with the item.
- All jewellery and watches are guaranteed by the manufacturer for 24 months. It may happen that some brands have longer guarantee periods.
- The guarantee for items purchased on GioiaPura is valid for two years and is valid in Italy and/or abroad depending on the brand; you can therefore use it with every authorised dealer of the purchased brand. You may also send an item back to us under warranty.
- Repair under warranty is a free service offered by GioiaPura, if your product has a defect covered by the warranty. Otherwise you will be notified of the service centre's estimate, which you can decide whether to accept or not.
- Warranty repair times vary between brands. The timeframe can vary from 60 to 70 working days.
N.B. GioiaPura reserves the right to request a photograph of the item in order to check whether the damaged product is eligible for repair under warranty.
The photos on the site are provided directly by the manufacturer and are therefore indicative, as the supplier may make slight changes to the product without prior notice.
The colours in the photos may differ significantly from the original product depending on the computer monitor from which the online catalogue is viewed.